Welcome to Authentic Africa Tours. By booking a tour with us, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making any reservations.
- Booking and Payment
1.1. Reservation: A deposit is required to secure your booking. The remaining balance must be paid in full prior to the start of the tour.
1.2. Payment Methods: We accept payments through bank transfers, credit cards, and other specified payment methods.
1.3. Confirmation: Upon receipt of your deposit, we will send you a booking confirmation. This confirmation signifies our acceptance of your booking.
- Cancellation and Refund Policy
2.1. Cancellation by Client: If you need to cancel your booking, please notify us in writing as soon as possible. Cancellation fees may apply based on the notice period:
- More than 30 days before departure: Full refund minus administrative fees.
- 15-30 days before departure: 50% refund.
- Less than 15 days before departure: No refund.
- 2.2. Cancellation by Us: In the unlikely event that we need to cancel your tour, you will receive a full refund or the option to reschedule.
- Changes to Bookings
3.1. Client-Initiated Changes: Any changes to your booking must be communicated in writing. We will do our best to accommodate changes, but additional fees may apply.
3.2. Changes by Us: We reserve the right to make minor changes to your itinerary due to unforeseen circumstances. Any significant changes will be communicated to you promptly.
- Travel Insurance
4.1. Requirement: Travel insurance is mandatory for all clients. It should cover trip cancellation, medical expenses, personal accident, personal luggage, and public liability. 4.2. Proof of Insurance: You may be required to provide proof of travel insurance before the tour begins.
- Health and Safety
5.1. Health Requirements: Clients are responsible for ensuring that they are in good health to undertake the tour. Please inform us of any medical conditions or special requirements.
5.2. Safety: We prioritize your safety; however, clients participate in activities at their own risk. Authentic Africa Tours is not responsible for any injuries or losses incurred.
- Responsibilities and Conduct
6.1. Client Conduct: Clients are expected to behave responsibly and respect local customs and laws. Any damage caused by a client will be the client’s responsibility.
6.2. Our Responsibilities: We are committed to providing exceptional service and ensuring that your experience with us is memorable. However, we are not liable for any disruptions caused by external factors beyond our control.
- Visas and Documentation
7.1. Client Responsibility: It is the client’s responsibility to obtain and carry the necessary travel documents, including passports and visas. Authentic Africa Tours is not responsible for any issues arising from incorrect or missing documentation.
- Liability
8.1. Limit of Liability: Authentic Africa Tours shall not be held liable for any injury, damage, loss, delay, or irregularity that may occur due to acts of third parties or unforeseen circumstances.
8.2. Force Majeure: We are not liable for any delay or failure to perform our obligations due to events beyond our control, including natural disasters, war, strikes, or government restrictions.
- Complaints and Disputes
9.1. Complaints: Any complaints should be raised immediately with the tour guide or representative. We will address your concerns promptly and efficiently.
9.2. Dispute Resolution: In the event of a dispute, both parties agree to resolve the matter through mediation or arbitration.
- Governing Law
10.1. Jurisdiction: These terms and conditions are governed by the laws of Ghana. Any disputes will be subject to the exclusive jurisdiction of the courts of Ghana.
- Amendments
11.1. Changes to Terms: Authentic Africa Tours reserves the right to update or modify these terms and conditions at any time. Any changes will be communicated to you promptly.
By booking with Authentic Africa Tours, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing Authentic Africa Tours. We look forward to providing you with an unforgettable experience in Ghana and Africa.