Effective Date: 1st May, 2025
At Authentic Africa Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
- Information We Collect
1.1. Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, passport details, payment information, and other information necessary to facilitate your travel arrangements.
1.2. Non-Personal Information: We may collect non-personal information about your visit to our website, such as your IP address, browser type, operating system, and browsing behavior.
1.3. Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site and improve its functionality.
- How We Use Your Information
2.1. To Provide Services: We use your personal information to process your bookings, communicate with you about your reservations, and provide you with the best possible travel experience.
2.2. To Improve Our Services: We may use your information to understand your preferences, enhance our offerings, and improve our website and services.
2.3. Marketing: With your consent, we may use your personal information to send you promotional materials, newsletters, and other information about our services. You can opt-out of receiving these communications at any time.
2.4. Legal Compliance: We may use your personal information to comply with legal obligations, resolve disputes, and enforce our agreements.
- How We Share Your Information
3.1. Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, travel partners, and customer support services. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
3.2. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or in response to a request from law enforcement or government authorities.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security system is completely infallible, and we cannot guarantee the absolute security of your information.
- Your Rights
5.1. Access and Correction: You have the right to access and correct any personal information we hold about you. If you wish to review, update, or delete your information, please contact us using the information provided below.
5.2. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.
5.3. Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Authentic Africa Tours
Email: info@authenticafricatours.com
Phone: +233-312-294-555
Address: Elmina Old Post Office Block
Elmina, Cape Coast.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein. Thank you for trusting Authentic Africa Tours with your travel arrangements. We are committed to safeguarding your privacy and providing you with an exceptional travel experience.